Set Up Your Online
Store Account
Learn how to access our shopping portal with an online store account.
Register for an online store account today using our helpful onboarding guides. An online store account helps save you time when purchasing your CooperSurgical® products, so you can focus on what matters most — keeping your practice running smoothly!
With a CooperSurgical online store account, you can:
- Order your products directly online with a credit card — or through your CooperSurgical Sales Representative
- Create custom order templates for seamless repeat purchases
- Get real-time order tracking with status updates
- Access over 1,300 products
How to Register for an Online Store Account
Watch a video tutorial or read our step-by-step written guide below to learn how to register for an online store account.
Video 1: Registering for an Online Store Account
Duration: ~2 minutes
Or read the Step-by-Step Registration Guide
How to Add a New User
Learn how to add a new user and manage user access using our video tutorial or step-by-step written guide.
Note: Only admin accounts can add users.
Video 2: Adding a New User
Duration: ~2 minutes
Or read our Step-by-Step Add-a-User Guide
Frequently Asked Questions
Signing Up for Your Online Store Account
Visit our registration page and request access. For detailed instructions, please see our video tutorial above or read our guide.
Yes. Before you can sign up to use our online ordering option, you must already be a customer with an active CooperSurgical account number. If you’re unsure whether you have an account, please contact CooperSurgical customer support:
Email: [email protected]
Phone: 800-243-2974
You need your CooperSurgical account number, a valid email address, and a phone number.
You can find this on any of your prior sales orders or invoices. If you have trouble finding it, please contact your dedicated Sales Representative.
Online store account approvals typically take 2–3 business days.
Online Store Account Management
The person who initially sets up the account automatically becomes the admin. If you need to change this later, please contact CooperSurgical customer support:
Email: [email protected]
Phone: 800-243-2974
Admins can view account balances, add/manage users, and request important documents. Regular (basic) users can only view and manage their own orders.
There is no limit to the number of users you can add to your account.
Payment and Billing
All major credit cards are accepted. Invoicing is possible, subject to pre-authorized credit limits and available balances.
Yes, you can have multiple billing methods associated with the same account.
Yes. You can see whether items are in stock, low stock, out of stock, or available for pre-order, well as the status of back-ordered items.
Yes. Once you’re signed in, you can check your order history (or “My Orders”) to view order status, shipping updates, and tracking information.
No, there is no minimum order value.
If you are a tax-exempt customer, but your order has taxes at checkout, please email your exempt certification to [email protected] so that the tax department can add the exemption status to the addresses
.
For back-ordered items, even in a larger cart with in-stock items, the payment information is taken, but no charge is processed until the item is in-stock and shipped. The order status will remain ’open’ or ‘pending’ until all items are shipped.
Financial Features
For order cancellations, please contact CooperSurgical customer support at:
Email: [email protected]
Phone: 800-243-2974
For order modifications, please contact CooperSurgical customer support at:
Email: [email protected]
Phone: 800-243-2974
You can access your invoices, account balances, spending limits, and order history once logged in to your account.
Shipping
From the moment you create an account, you will have access to your transaction history.
Yes, multiple ship-to addresses are supported.
Yes. Please contact CooperSurgical customer support before placing the orders at:
Email: [email protected]
Phone: 800-243-2974
You can add addresses under “My Account” or during checkout.
Yes. Under “My Account,” choose “My Addresses” to add or edit addresses. Each user can maintain their own primary shipping address.
Technical Support
Please contact CooperSurgical customer support at:
Email: [email protected]
Phone: 800-243-2974
Compatibility
We currently support Chrome, Edge, and Safari.
The site is mobile-friendly. However, we recommend using a desktop browser for the best experience.
Ready to Get Started?
Save time and simplify your ordering by creating an online store account today!
Need help?
We’re here to help you make the most of this exciting new feature.
If you have any questions, feel free to reach out to your dedicated Sales Representative or Customer Support.
Customer Support phone: 800-243-2974
Customer Support email: [email protected]