Rooted in Excellence
CooperSurgical is Committed to Reaching Above and Beyond Industry Standards
Commitment to Safety & Quality
At CooperSurgical, we are committed to continually improving the quality and services we provide to our valued customers. We want to take this opportunity to share the progress in quality assurance and innovation to ensure we are meeting your expectations and upholding the highest standards in our industry.
Investment in World-Class Manufacturing Facility
- Continued investment in facility since start-up in 2017.
- High Level Regulatory Compliance: Certified; ISO 13485:2016, ISO 13408-1:2018, ISO 14644.
- Comprehensive Quality Management System: Our continual approach to help ensure quality processes and products.
Evolution of our Quality Control (QC) Operations:
All Quality Control has
been consolidated internally.
Greater control and consistency
Improved responsiveness to deviations
Enhanced data security and traceability
Elements of Quality Control for Media Products
We perform extensive Quality Control testing of raw materials, in-process and finished goods as well as environmental monitoring at our Costa Rica Facility and our dedicated bioassay laboratory in Sugar Land, Texas (opened Dec 2024), including:
Physical & Chemical Tests
- pH, Osmolarity, Brix, Human Serum Albumin
- Medicinal quantification (gentamicin, heparin, insulin, GM-CSF)
- Enzymatic activity
Microbiological
- Bioburden
- Sterility
- Endotoxin
- Microbial Identification
Environmental Monitoring
- Personnel monitoring
- Air/Surface viable microbe quantification
- Process water monitoring
Mouse Embryo Assay (MEA)
- Pivotal tool in evaluating the developmental toxicity of various substances
- Helps in identifying substances that may pose risks to fetal development
Sperm Motility Assays
- Sperm Survivability Assay
- Sperm Penetration Assay
- Sperm Motility Index
- Cryo Recovery Index
- Functional test
Endotoxin Assay using Limulus Amebocyte Lysate reagent (LAL)
- Gel-Clot
- Kinetic Turbidimetric
Physical & Chemical Tests
- pH, Osmolarity, Brix, Human Serum Albumin
- Medicinal quantification (gentamicin, heparin, insulin, GM-CSF)
- Enzymatic activity
Microbiological
- Bioburden
- Sterility
- Endotoxin
- Microbial Identification
Environmental Monitoring
- Personnel monitoring
- Air/Surface viable microbe quantification
- Process water monitoring
Mouse Embryo Assay (MEA)
- Pivotal tool in evaluating the developmental toxicity of various substances
- Helps in identifying substances that may pose risks to fetal development
Sperm Motility Assays
- Sperm Survivability Assay
- Sperm Penetration Assay
- Sperm Motility Index
- Cryo Recovery Index
- Functional test
Endotoxin Assay using Limulus Amebocyte Lysate reagent (LAL)
- Gel-Clot
- Kinetic Turbidimetric
Enhanced Supply Assurance
Introducing an upgraded internal system to deliver a better experience for you, our valued customer:
- Efficiency gains with order entry and faster training of new staff to deliver a positive experience to you
- Better visibility enable real-time updates for customers, including standing orders for better customer service during all stages of an order
- Ability to adapt the system to your needs
Over the past 12 months back orders have been reduced nationally by over 80% for all fertility products. The accuracy rate has been 95%, and as of June 2025, orders have shipped within less than half a day from requested ship date*
Further, over the past 12 months, back orders have been reduced globally by over 80% for all fertility products*
Innovation & Sustainability
Innovative, โจhigh-performing cold chain packaging solution2
Renewable plant-based fibers, including 85% recycled textile mill by- products, can eliminate as much as 115,000 lbs of single-use EPS plastic per year*
Improved temperature performance, helps enables optimal shipping temperatures even in seasonally hot climates*
New eCommerce Portal3
Introducing the new eCommerce Portal3 to enhance your
ordering experience. Now featuring:
for easy repeat purchases
specific pricing
both eCommerce and
traditional orders
Order directly online
Available order templates for easy repeat purchases
Access to full range of Fertility Products with real-time product availability and account specific pricing
Real-time order tracking with status updates and proof of delivery
Order and invoice history โ both eCommerce and traditional orders
*Data on file.
1. Enterprise Resource Planning Upgrade and eCommerce Solution: North American customers only.
2. First shipments of this cooler upgrade starts July 2025 out of Dallas Distribution Center for customers in โจThe Americas. Shipment from Venlo will begin later in the year for customers in other regions.
3. To set up an eCommerce account contact your local CooperSurgical representative (USA only).
Rooted In Excellence
