How can we help you?
To become a customer (in the U.S.)
By phone: Call Customer Service to request a New Customer Application. Our customer service representatives can assist you in submitting the form for approval. Providing the customer service representative with your medical license number will expedite the approval process.
Online: Download the New Customer Application by clicking the link below. After you have completed the form, please email it to DomesticCS@coopersurgical.com.
Upon approval, a customer service representative will contact you with your new account number. You can then begin placing orders.
If you are outside the U.S., to become customer, please call:
Create Online Ordering Account (U.S. Only)
We offer online order entry for U.S. customers through the Commerce Connection™. Once you are registered for online ordering, you will be able to place orders, track shipments, review your prior purchase history, and schedule orders for future delivery.
After a Commerce Connection account is established for your business, each buyer must call 800-243-2974 to establish their own personal login/password information before using the system.
Current customers, please call Customer Service to set up your Commerce Connection account.
New customers, please call Customer Service to request an New Customer Application. Once your account is open, a customer service representative will be able to set up your Commerce Connection account.
There are several ways to place an order:
Through your Local Sales Representative (U.S. Only)
Find your local sales representative using a Product ID and your U.S. ZIP code. Our sales representatives are specialized by product area, so please ensure that you use the correct product number in order to reach the appropriate sales professional.
U.S.: 800-243-2974 or 203-601-5202
Operating Hours: Monday – Friday, 8:00 a.m.-8:30 p.m. EST
Outside the U.S.: 203-601-9818
Operating Hours: Monday – Friday, 8:00 a.m.-5:00 p.m. EST
Online Ordering (U.S. Only)
We offer online order entry through the Commerce Connection. There you can place orders, track shipments, review your prior purchase history, and schedule orders for future delivery.
If you haven’t done so already, please call our Customer Service team to set up your account today.
Fax your purchase order to:
Outside the U.S.: 203-601-4747
Once your order is released for shipment, it will be dispatched from our distribution facility within 24 to 36 hours. Orders ship UPS Standard Ground unless otherwise requested.
Please refer to the Shipping Map below to determine the estimated number of business days it will take for your order to arrive at your location. For expedited shipment, please consult with your customer service representative at the time you place your order.
We can accommodate shipping via the carrier of your choice using your account number.
If Your Shipment Arrives Damaged
The best way to handle shipping problems is to refuse the shipment. If you did not see the damage upon receipt, call our Customer Service Department at 203-601-5202 for a Returned Material Authorization (RMA) number.
Returned Goods Policy
Goods will be accepted for return for the following reasons:
- Shipment was made without the customer’s authorization or order
- Incorrect items were shipped
- Defective items were shipped (Defective goods are covered by the standard warranty)
Returning a Product
1. To return goods, you must contact a customer service representative by telephone (800-243-2974 or 203-601-5200) for a Returned Material Authorization (RMA) number. Items will not be accepted without an RMA number.
When you phone, please have the following information ready:
- Reason you wish to return the goods
- Quantity, description, part number, and serial number of the goods
- Date of receipt of order
- Your purchase order (PO) number
- The CooperSurgical invoice number
ALL USED INSTRUMENTS MUST BE CLEANED AND STERILIZED PRIOR TO SHIPMENT.
2. Shipment must be sent prepaid by the customer. Freight collect shipments will not be accepted and goods will be returned to sender.
3. If the customer returns equipment ordered in error, the following restocking charges and terms will apply:
- A charge of 25% of the purchase price will be required within 60 days from date of shipment
- Goods must be returned unused, in the original carton, and in marketable condition
- Refurbishing and replacement charges will be added to the restocking charges for damaged or missing items
- No returns are accepted after 60 days
- No refunds on sterile, single-use disposable products
The CooperSurgical Technical Service and Repair Department is designed to provide technical support that is unavailable from any other source. As both the manufacturer and distributor of our products, we are the most qualified facility capable of repairing the equipment we sell and restoring it to its original specifications. When service and/or repair are complete, your product will meet all performance criteria for – and pass all acceptance tests of – the original equipment.
Phone: 800-444-8456 (8:00 a.m. – 5:30 p.m. EST)
Please download, fill out and return the Repair Authorization Form with the product you are returning for service.
More information about each product can be found on individual product pages. To quickly locate a product, type the name of the product into the search box on the upper right-hand corner of this page.
Need additional product information? Submit a request to one of our customer service representatives.
Directions for Use (DFU)
Downloadable Directions for Use (DFU) (or Instructions for Use) for many products are available on the product pages. If you need help finding the DFU for one of your products, please call Customer Service.
To request a replacement manual, call Customer Service at the number above. Please be sure to have the full equipment name and model number available.
Training for New Staff
To obtain additional staff training, contact your sales representative directly for scheduling. You may also call Customer Service, who will ask your representative to contact you.
CooperSurgical is committed to delivering impactful solutions that improve healthcare by supplying the medical, fertility, and genomics communities with high quality innovative products for a world with healthy women, babies, and families. As a global medical device, fertility, and genomics product manufacturer, it is imperative that we deliver safe, effective, and reliable products and services to our customers. Submitting your feedback to CooperSurgical drives us to exceed customer service and product expectations.
Phone: 800-645-3760 Ext 3100 (8:00 a.m. – 5:00 p.m. EST)
Please download the form to your computer, open with the Adobe application outside of your browser, complete the required information with your product concern, and click the submit button at the bottom of the Customer Complaint Form.