FAQ

Customer Service (U.S.)
800-243-2974 or 203-601-5202
8:00 a.m.- 8:30 p.m. EST

Outside the U.S.
203-601-5202
8:00 a.m.- 5:00 p.m. EST

Need help with a CooperSurgical product? Have a question about placing an order or about an existing order? Please visit our Support page.

General Information

What products are available in my county?

Here is a list of products available in Europe, Canada and China. To find out what products are available in other countries please email international customer service or call them at 203-601-5202.

How can I reach someone in the case of an emergency?

For emergencies, call Customer Service at 800-243-2974 or 203-601-5202.

What if I am not completely satisfied with a product or service?

At CooperSurgical we continuously evaluate our products and services. Our goal is to exceed your expectations. If you are dissatisfied with a product for any reason, please call Customer Service using one of the phone numbers listed at the top of this page. They will assist you in submitting a formal complaint.

We will contact you within two (2) business days of receipt of your complaint.

How do I get permission to use one of your product photos?

Please submit your request to our Marketing Services Manager. Include details about the pictures you would like to use and if you will need high resolution art. Also indicate for what purpose you are seeking the release. If the photo will be used for publication, please provide the journal and publication details.

How do I find out if a product contains latex?

We recognize that latex sensitivity is a health concern. Wherever possible, natural latex rubber has been removed from our medical devices. Download our latex content information.

Sales Questions

How do I get a sales representative to visit my office?

If you know the product that interests you, you can visit our Locate a Rep page to find a representative serving your area. Alternately you can call our Customer Service department at one of the phone numbers listed at the top of this page to arrange for a visit.

How can I locate my sales representative?

Please visit our Locate a Rep page to find a representative serving your area.

Why do multiple sales representatives call on our office?

Our product lines are diverse. As an Ob/Gyn, you may use our products in the office, surgery, neonatal, labor and delivery, or reproductive center. CooperSurgical sales representatives are trained in specialty areas so we can provide you with the best service wherever you may have a need for our products.

If you have any questions about which sales representative to call for any given product, please call our Customer Service Department at one of the phone numbers listed at the top of this page.

Our products are available where and when you need them, through our advanced manufacturing and distribution facilities in Trumbull, CT